StorePep is a complete end-to-end solution for any eCommerce store, which has a unique feature of allowing the customers to select which carrier service they prefer for shipping, at the cart page. But this is possible only if the Store owner enables multiple carriers in his StorePep account. If he enables only one carrier, then the customer can see the rates related to that particular carrier.

In some cases, the customer may not be able to see the Rates in the cart page. There are different factors by which this problem occur. Here is the list of such factors by which Rate related problems occur:

  • The Store owner must have not enabled the carrier in his StorePep account.

After the store has been set up by the Store owner, he has to add the carriers to his account. He has to make sure that the carriers are enabled. If not enabled, then the customer won’t be able to see the Rates at the cart page. For example, take the case of FedEx carrier.

When the FedEx carrier is not enabled,

 

The Rates are not shown in the cart page

 

After enabling the FedEx carrier,

Rates are shown in the cart page as shown below

 

  • The carrier does not support the given shipping address

Rates will not be shown when the carrier does not support the given shipping address. Not all carriers will support shipping between all the countries. For example, USPS, Canada Post, and Stamps will support shipping only from the US to other parts of the world.

Consider the example of USPS. It ships only from the US to other parts.

The ship from address is given as the US and you can see the rates being generated.

Now, when the ship from address is set to India, the Rates won’t be generated.

 

  • The Automation Rules are not set correctly

The customer cannot see the Rates when the Automation Rules are not set correctly by the Store Owner. Whenever the Store Owner enables a carrier, he has to make sure that the Automation Rule and the Rates Automation for that carrier are also enabled. For example, if the Store Owner enables FedEx carrier, then he has to make sure that he enables the Automation Rule and the Rates Automation for FedEx.

In the case of FedEx, when the Automation Rule and Rates Automation are not enabled

The Rates are not shown in the cart page

When the Automation Rule and Rates Automation are enabled

The Rates are displayed in the cart page as shown below

 

Now, for example, take one of the cases were we create a rule, based on the quantity of the product. A rule is created such that the Rates are to be displayed if the quantity of the product is between 1 and 4.

Once this rule is enabled and let the quantity of the product be 2 which is between 1 and 4. In this case, the Rates can be seen in the cart page as shown below.

If this rule is enabled and the product quantity more than 4, then the Rates won’t be displayed on the cart page.

When the product quantity is 5, the Rates are not displayed on the cart page.

Now, consider a different case, were another rule is set up in which the Rates are to be displayed if the price of the product is more than 17 (Currency as per the order).

Once this is enabled and the product quantity is made to 4 so that it is greater than 17, then the Rates are displayed on the cart page.

If this rule is enabled and the price is less than 17, then the Rates won’t be displayed on the cart page.

 

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